CUSTOMER SERVICE

Email: info@onestoneshop.com
Telephone: (212) 227-3804

Shipping Address
One Stone LTD
6 Doyers Street #130032
New York, NY 10013

Our office is open Monday – Friday 10am to 6pm est. Please do not hesitate to contact us if you have a questions about a product, a custom order inquiry or anything that requires our prompt attention. Inquiries via email or voicemail are returned within 1 to 2 business days.

SHOWROOM APPOINTMENTS

Our office is located in Manhattan’s historic Chinatown. We are available for scheduled appointments on Wednesday and Saturday.

JEWELRY WARRANTY

We offer a maintenance and service plan complimentary with every jewelry item purchased.

This Warranty includes:

 1) Free cleaning, inspection, re-polish and re-finish service for the lifetime of your piece

2) Complimentary setting repair (1 year limited warranty)*

3) Complimentary accent gemstone/diamond replacement (1 year limited warranty) **

4) Complimentary chain and clasp repair (90 day limited warranty)

5) One free ring sizing (30 day limited warranty)***

6) 10 day full value refund or exchange****

This is a non-transferable coverage for the original customer or gift recipient. This policy does not cover normal wear and tear or items that are lost or damaged due to exposure to chemicals, make-up, heat etc.

We recommend that you clean and inspect your jewelry regularly; One Stone offers this service free of charge for the lifetime of your piece. It is advisable to have your jewelry reviewed by us every 6 months to allow us to communicate any repair recommendations if any. Failure to complete the recommended repairs or if repairs are made by establishments not approved by One Stone will result in the cancellation of the warranty policy.

This policy is not a substitute for insurance, we recommend insuring your jewelry item with a reputable insurance provider for your piece of mind.

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 * Setting repair includes: tightening of any loose gemstone or diamond | re-tipping prongs

 ** Warranty does not include replacement of stones larger than 0.20 carat.

 *** Warranty includes sizing smaller and larger up to 2 full sizes

 **** Warranty includes all made to order and ready made styles, custom order and styles that require modification are final sale

 CUSTOM ORDER POLICY

Please review our Custom Order Process

Custom designed or existing jewelry styles that require modification are non-refundable. We strive to offer all necessary steps in the custom planning and design process to ensure that the design you approve will match the final piece of jewelry you receive.

Custom order cancellations are subject to a service fee.

ONE STONE’S COMMITMENT

We are committed to ethical practices in our activities and expect no less from our suppliers & vendors. The diamonds we offer are sourced from companies who pledged to sell only conflict free diamonds and all comply with the Kimberley Process. In addition, we offer Canadian sourced and recycled diamonds as options for custom and special order. You can read more about the KP process & One Stone’s commitment in our guide post

The metals we use are 100% recycled.

DELIVERY LEAD TIMES

Many pieces we have online are in-stock and ready to ship.  All In-stock items that need no adjustments will be shipped within 2 business days. Custom order and out-of-stock items on average have a 2 – 4 week lead time. Please contact info@onestoneshop.com for current delivery times on any item you are interested in.

SHIPPING

All orders are shipped via Federal Express and fully insured during transit. Expect a delivery lead time of 1 to 2 days depending on location, a tracking number will be provided once shipped.

For security and insurance purposes, we require signature upon delivery and recommend that our customers inspect their packages for damage or signs of tampering prior to signing.

For international delivery, please contact us or call our office at (212) 227-3804 for further information. Shipping methods and delivery times vary, we would like to discuss shipping options with you prior to the order being placed.

NEW YORK STATE SALES TAX

Items shipped within New York State or purchased at the showroom are subject to NYC 8.875% sales tax